Who Should Attend?

This programme is suitable for any person who is likely to encounter conflict on a frequent basis. It provides the skills to deal with every type of person, whether they are staff members, clients, colleagues, customers, or ‘outsiders’.

Course Objectives

By attending this course the participants will gain:

• The ability to identify and deal with the behaviors that trigger conflict
• An understanding of different approaches to conflict
• The skills to find common ground on which to build agreement
• Confidence to confront people assertively
• Skills to control your own anxiety, anger and fear