#1 On completing this Communication Strategy course the participant will be able to:

• Identify common communication problems that may be holding you back
• Develop skills to ask questions that give you information you need
• Learn what your non-verbal messages are telling others
• Develop skills to listen actively and empathetically to others
• Enhance your ability to handle difficult situations
• Deal with situations assertively

#2 Venue or class requirement

• Venue/classroom suitable for trainings and working groups (Acoustics in the training room)
• Data projector and computer set-up for PowerPoint or other presentation software
• Projection screen
• Flipcharts
• Internet link