Who Should Attend?

This course is for those people who want to understand how to communicate effectively with their customers, their staff, their colleagues, and their managers.

Course Objectives

By attending this course the participants will be able to:

• set clear guidelines for effective communication
• consider the role of good interpersonal skills in the multicultural workplace of the Gulf region
• understand different behavioural styles and learn to modify your behaviour to achieve best results 
• understand how to stay present ‘in the moment’, ‘listen for intent’, and influence your listener positively
• understand how to communicate effectively when the stakes are high, and you need to neutralise arguments effectively
• understand how to give and receive constructive feedback as a way to build better relationships
• demonstrate assertive behaviour
• make use of all of the above skills to ensure effective teamwork
• create individual action plans for ongoing personal development